1. Introduction

This Privacy Policy explains how Elasna™ (“we,” “us,” or “our”) collects, uses, and protects your personal information when you visit www.elasna.com, contact us, or purchase our products. We comply with applicable privacy laws, including GDPR and CCPA where relevant.

2. Who We Are

Business Name: Elasna™ Himalayan Shilajit
Address: Office No-208, Margalla Shopping Center, D-17 Markaz, Islamabad, Pakistan
Email: info@elasna.com
Phone: +92 315 5121980

3. Information We Collect

We may collect:

  • Personal data: Name, email, phone number, shipping address, order details
  • Payment data: Processed securely via third-party gateways
  • Technical data: IP address, browser type, device information, cookies

4. How We Use Information

Your information is used to:

  • Process and deliver orders
  • Provide customer support
  • Respond to inquiries and OEM/B2B requests
  • Improve website functionality
  • Meet legal and regulatory obligations

5. Sharing of Information

We do not sell your data. Information may be shared only with:

  • Shipping partners
  • Payment processors
  • Marketing platforms (with consent)
  • Authorities when required by law

6. Cookies

We use cookies to improve user experience and analyze website traffic. You may disable cookies in your browser settings.

7. Data Retention

  • Order data: up to 5 years
  • Contact data: up to 12 months
  • Marketing data: until you unsubscribe

8. Your Rights

You may request access, correction, or deletion of your data by contacting info@elasna.com.

9. Data Security

We use SSL encryption and secure systems to protect your information, though no online system is 100% secure.

10. Updates & Contact

This policy may be updated from time to time.
📧 info@elasna.com